Privacy Policy

1. Introduction

QRBell ("we", "our", or "us") is a scan, connect, and secure service operated by India Tax Info Private Limited.

This Privacy Policy explains how we collect, use, share, retain, and protect your personal information when you use the QRBell mobile application, website, and related services.

By downloading, installing, accessing, or using QRBell, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use QRBell.

This policy applies to the QRBell Android application, the QRBell website, and related services. It covers account holders, visitors who interact with QR codes, and family members added to an account.

2. Information We Collect

The information we collect depends on how you use QRBell and the features you choose to use.

a) Information You Provide

We may collect:

• Phone number and country code — used for account registration, verification, and authentication.
• Full name — used to create and manage your QRBell profile.
• Email address — where provided, for account recovery, service communications, and other account-related purposes.
• Third-party sign-in information — if you choose to sign in using a supported third-party account, we may receive basic account information such as your name and email address.
• Family member information — information you provide when adding family members to your account, including their name, relationship, contact details, and access permissions.
• QR code location information — if you choose to associate a location with a QR code, we may collect the location information you provide or authorize.
• Support information — information contained in support requests, messages, and other communications you send to us.
• Custom messages and settings — information you choose to configure within QRBell, such as automated or visitor-facing messages.

b) Information Collected Automatically

Depending on how you use QRBell, we may automatically collect:

• Call and activity information — such as call timestamps, duration, status, and related activity.
• Device and technical information — such as device type, operating system, browser information, application information, network information, and other technical details needed to operate and secure the service.
• Visitor information — when a visitor accesses or interacts with a QR code, we may collect technical information such as IP address, browser information, and access time for security, abuse prevention, and service functionality.
• Location information — where a visitor or user voluntarily grants permission or provides location information, we may process such information for features that require it.
• Notification information — information necessary to deliver service and call-related notifications to your device.
• Application and diagnostic information — information related to application performance, errors, crashes, and technical issues to help maintain and improve QRBell.
• Transaction information — information such as transaction references and payment status necessary to process and verify subscriptions and payments. We do not intentionally store complete card numbers, banking passwords, or other payment credentials.

c) Information Collected During Calls and QR Code Scanning

• Camera and microphone: When you participate in an audio or video call, QRBell may access your camera and microphone as necessary to provide the call. Audio and video are transmitted in real time and are not intentionally recorded or stored by QRBell.
• QR code scanning: Camera access may be used to scan QR codes within the app. QR code scanning is used to provide the requested functionality, and we do not intentionally store camera images or video captured for scanning.
• QRBell may use trusted third-party service providers to support certain features and services. These providers may process information on our behalf as necessary to provide services such as authentication, communications, notifications, payments, storage, security, application reliability, and other operational functions.

3. How We Use Your Information

We use the information we collect for purposes such as:

• Creating, managing, and securing your QRBell account
• Verifying your identity and providing account authentication
• Sending notifications related to incoming calls, account activity, security, and our services
• Enabling audio and video communication between account holders and visitors
• Enabling QR code scanning and management features
• Providing call history and other activity information
• Managing family members and their access to QRBell features
• Managing QR code locations and other information you choose to associate with your QR codes
• Processing subscriptions and verifying payments
• Providing customer support and responding to your requests
• Maintaining, troubleshooting, securing, and improving the reliability and performance of QRBell
• Detecting, preventing, and addressing fraud, abuse, unauthorized access, and other security issues
• Complying with applicable laws, regulations, legal processes, and lawful requests

We do not sell your personal information or use it for targeted advertising. We use personal information only for legitimate purposes related to providing, maintaining, securing, and improving QRBell and as otherwise described in this Privacy Policy.

4. App Permissions

The QRBell Android application may request certain device permissions to provide its features. Each permission is used only for the purpose described below.

Camera — Required

Used during live video calls with visitors and to scan QR codes within the app. No images or video are intentionally stored.

Microphone — Required

Used during live audio and video calls with visitors. Audio is transmitted in real time and is not intentionally recorded or stored.

Notifications — Required

Used to display incoming visitor call alerts and service-related notifications.

Internet / Network Access — Required

Required for core QRBell functionality, including account access, communication, notifications, and other online services.

Background App Services — Required where applicable

May be used to maintain necessary app functionality and call-related services when the app is running in the background or the device state changes.

Vibration — Required

Used to provide vibration alerts for incoming visitor calls and notifications.

Location — Optional

Used only when you explicitly choose to associate your current location with a QR code. QRBell does not continuously track your location in the background.

Photos / Media — Optional

Used only if you choose to select and upload a profile photo or other supported image from your device.

Audio Devices — Optional

QRBell may use connected audio devices, such as headphones or earphones, during calls to provide audio functionality.

You can grant or revoke applicable permissions at any time through your device settings. Revoking a required permission may prevent the associated QRBell functionality from working.

5. QR Code Data Handling

QR codes are an essential part of how QRBell connects visitors with account holders.

Each QR code is associated with an account and contains information necessary to identify the QR code and provide the relevant QRBell service. QR codes may also be associated with optional information such as a location or label provided by the account holder.

We may collect and process information related to QR code activity, including information about when a QR code is accessed or scanned. This information may be used to provide call functionality, maintain call history, improve the service, prevent misuse, and maintain security.

Any optional location or other descriptive information associated with a QR code can be managed by the account holder through the QRBell service.

Privacy: Your personal contact information, such as your phone number and email address, is not displayed to visitors through the QR code. Visitors interact with QRBell through the visitor-facing interface without being given direct access to your private account information.

6. Partner, Customer, and User Information

QRBell serves different types of users, and the information we collect may vary depending on how you use the service.

Partners (Account Owners)

Partners are users who create an account, manage one or more QR codes, and may receive calls from visitors. We may collect:

• Phone number used for account registration and verification
• Full name and, where provided, email address
• Information provided through optional third-party sign-in services
• QR code and account configuration information
• Call-related information and account activity
• Subscription and payment-related information
• Family member information added to the account
• Profile information, such as a profile photo, if provided

Customers / Visitors

Visitors are individuals who scan a Partner's QR code to interact with QRBell. Visitors may use QRBell without creating an account or installing the app.

Depending on the features used and permissions granted, we may collect:

• Technical information such as IP address, browser type, and device-related information
• Information related to the QR code or link that was accessed
• Approximate or precise location information, where the visitor voluntarily grants permission through their device or browser
• Information generated during an active audio or video call
• Other information necessary to provide the requested service, prevent abuse, and maintain security

Visitor information is not used for advertising purposes by QRBell.

Family Members

Partners may add family members to their account and provide them with certain access or permissions. Depending on how the family member uses QRBell, we may collect:

• Name and relationship information provided by the account owner
• Phone number and email address, where provided
• Account and authentication information
• Permissions and access settings assigned by the account owner
• Information generated through their use of QRBell
• We collect and use this information only as reasonably necessary to provide QRBell's services, maintain security, support users, and comply with applicable legal requirements.

7. Family Members & Account Features

Family members with a registered phone number may log in to the QRBell app using OTP verification and access any accounts they have been added to. A single phone number may be linked to multiple accounts (for example, a home account and family accounts from other homes); switching between accounts grants access to the call history and QR codes associated with that account.

• Family member login — a family member can independently log in to the QRBell app using their own phone number and OTP, without requiring the account owner to be present
• Multi-account access — a single phone number may be linked to more than one account; the user can switch between accounts within the app
• Scoped access on switch — switching to a different account grants access only to the call history and QR codes belonging to that account; data from other accounts remains separate

8. Camera and Microphone Access

QRBell may request access to your device's camera and microphone to provide certain app features.

• Video and Audio Calls: Camera and microphone access may be used during an active call with a visitor who has scanned your QR code. Calls are transmitted in real time, and we do not intentionally record or store call audio or video.
• QR Code Scanning: Camera access may be used to scan QR codes within the app. QR code scanning is performed for the purpose of providing QRBell's functionality, and we do not intentionally store or retain camera images or video captured for scanning.

QRBell may use trusted third-party service providers to support real-time communication and other related functionality. Such providers may process information as necessary to provide their services.

You can grant or revoke camera and microphone permissions at any time through your device settings. Revoking camera permission may prevent video calling and QR code scanning from functioning. Revoking microphone permission may prevent audio calling from functioning.

9. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal information to third parties.

We may use trusted third-party service providers to help us operate, maintain, secure, and improve QRBell. These providers may process limited information on our behalf and are required to handle such information in accordance with applicable laws and their respective privacy policies.

We may also share information:

• Legal Compliance: When required by applicable law, regulation, court order, or government authority.
• Safety and Security: When reasonably necessary to protect the rights, property, safety, or security of QRBell, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of all or part of our business. Where required, affected users will be provided appropriate notice.

We may use third-party services for purposes such as authentication, notifications, communications, payment processing, analytics, cloud storage, security, and application reliability.

Your phone number is not publicly displayed to visitors who scan your QR code. Visitors interact with your QR link without being given direct access to your phone number or other private account information.

Third-party service providers process information only as necessary to provide their respective services to QRBell and are subject to applicable privacy and data protection requirements.

10. Push Notifications

QRBell may use third-party notification services to deliver push notifications, including alerts when a visitor interacts with your QR code or initiates a call.

You can disable push notifications at any time through your device settings. Disabling notifications may prevent you from receiving incoming call or other QRBell alerts while the app is running in the background.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide and maintain QRBell, comply with applicable legal and regulatory requirements, resolve disputes, enforce our agreements, and protect the security of our services.

The length of time we retain information may vary depending on the type of information, how it is used, and applicable legal requirements.

When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where certain information must be retained to comply with legal, regulatory, security, or other legitimate requirements.

Some information may also remain in secure backups for a limited period before being permanently removed in accordance with our normal backup and deletion processes.

12. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.

We use a combination of technical, administrative, and organizational safeguards to protect information transmitted to and stored by QRBell. These measures may include encryption, access controls, secure authentication mechanisms, and other security practices appropriate to the nature of the information we process.

We also work with trusted third-party service providers that maintain their own security measures and safeguards when providing services to QRBell.

While we take reasonable steps to protect your information, no method of electronic transmission, storage, or security system can be guaranteed to be completely secure.

We encourage you to keep the QRBell app and your device updated and to use appropriate security measures for your account and device.

13. User Rights (Access, Update, Delete)

You have the following rights with respect to your personal data. To exercise any of these rights, contact us using the details in Section 15.

Access — You may request a copy of the personal data we hold about you. We will provide this within 30 days of a verified request.

Correction / Update — You may request correction of inaccurate or incomplete personal information. You can update certain information, such as your name, email address, and profile photo, directly within the app where available.

Deletion — You may request deletion of your account and associated personal data. See Section 14 for instructions. We will process verified deletion requests within 7 business days, subject to applicable legal and legitimate retention requirements.

Opt-out of Notifications — You may disable push notifications at any time through your device settings.

Portability — Where applicable, you may request an export of your personal data in a structured, machine-readable format.

Withdraw Consent — Where processing is based on your consent, such as optional location access or third-party sign-in, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, email us at contact@qrbell.co.in or use our contact form at qrbell.co.in/contact. We will respond within 30 days of receiving a verified request.

14. Account Deletion

You can request deletion of your QRBell account and associated data at any time through either of the following methods:

• Submit a request through our contact page at qrbell.co.in/contact and select "Account Deletion Request".
• Email us at contact@qrbell.co.in with the subject line "Delete My Account".

We will process your request and confirm deletion within 7 business days, subject to applicable legal and legitimate retention requirements.

Deleted data may include your profile information, QR codes, call history, family members, and account settings.

Some information may remain in secure backup systems for a limited period before being permanently removed in accordance with our normal backup and deletion processes.

Payment transaction records and related financial information may be retained for as long as required by applicable legal, regulatory, accounting, or financial record-keeping requirements.

15. Cookies and Tracking Technologies

Our website (qrbell.co.in) may use cookies and similar technologies for purposes such as:

• Session management — to keep you signed in during your website session.
• Language preferences — to remember your selected language or preferences.
• Basic analytics — to understand general website usage and improve our services.

Analytics information may be used in aggregated or general form and is not intended to identify individual users.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality, such as language preferences or session management.

The QRBell mobile application does not use advertising technologies, cross-app tracking, or behavioural marketing or profiling. We do not use personal information for targeted advertising.

16. Children's Privacy

QRBell is intended for users aged 13 and older. The app requires a mobile phone number and OTP verification to register, which we consider sufficient to limit use by very young children. We do not knowingly collect personal information from children under the age of 13.

If we become aware that a child under 13 has provided us with personal information without verifiable parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has submitted personal information to QRBell without your consent, please contact us immediately at contact@qrbell.co.in .

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the features of the QRBell app. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Display an in-app notice or send a notification where appropriate
• Where required by law, seek your consent before implementing the changes

Your continued use of QRBell after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: